The first time you login to your account you will see a special welcome page, with information to help you find your way around, including a link to this Getting Started guide. On subsequent logins you will reach a similar page, with links to quickly perform the most popular tasks, including sending messages and checking your inbox.
You can manage your phone numbers and related details in the Contacts section. You can use the Upload Contacts section to upload existing opt-in numbers that you might have to any of your groups.
Sending a group text message is simple. Select the group(s) you would like to send get in touch with and then type your message. Advanced features include personalizing your messages, and adding picture attachments. You can send your message immediately or schedule it to go out in the future.
Your Sent & Scheduled messages page offers you a concise summary of messages waiting to go out, and messages that you have already sent out. If you need to, you can easily edit your scheduled text messages, changing the text, or even rescheduling.
Groups allow you to sort your contacts into segments. If you have Keyword (see the next pane), you will connect it to a group, to collect the phone numbers of people who text in your Keyword to our Short Code. The Web Widget connects to a group the same way.
Keywords allow your customers/members to text in to our short code to join your contact list. Many of our monthly plans include Keywords. You can rent additional keywords at anytime. Pay&Go customers can rent keywords in the same manner.
Your Inbox is where you can view messages that your customers/members text to your Keyword on our Short Code. You can think of it like your e-mail inbox: you can reply to the messages, forward them, delete them, and add the sender of the message to your contacts list.
The Web Widget Creator allows you to create a personalized widget that will allow people to join your list from your website or an email blast.
Send-From-Phone, which requires a Keyword, allows you to send us a text from a phone number that you authorize with your Keyword and a message. Our system will then automatically send that message out to all members of a specified group.
Message forwarding offers you the ability to forward any incoming messages to an email address or a mobile phone number of your choice. Advanced forwarding is available through our API.
Voice Broadcasting allows you to send out a recorded message to all of the contacts in your group(s) in minutes. You can upload a WAV file that you already have, or our system can call you to automatically record a message. You can even customize the Caller ID when our system calls your contacts.
If you decide that a monthly plan is right for your company/group, simply click
Change My Plan, which you will find below the left-hand navigation links. You can then change your plan from Pay & Go, which is the default setting.
Whether you are on Pay & Go or on a monthly plan, you can always buy additional credits in bulk to receive discounts. These additional credits never expire.
If you ever require assistance, visit the support center. Once you submit a support ticket we will get back to you within four business hours. You'll find the response to your support request in your 'ticketing inbox.' We'll also email you a copy of our response to your support ticket.
